Deskviewers

Experiencing discrepancies in your AnyViewer account type? Discover the causes of the confusion between pro and enterprise versions and find effective solutions.

1. Issue When we start a remote control session, AnyViewer displays a pop-up window informing us who is controlling the computer.However, after the session ends, the pop-up window does not close automatically.For example, in the screenshot of the device named “DONA PETEA” (please see the attached screenshot in this email), the pop-up window remains on …

1. Issue I’m using your app but after a recent upgrade I’ve had an issue.All screens are now in Chinese?I believe I was using version 5.0.0 before the issue started.No matter what I try I can’t uninstall the offending version… I keep getting a messageAnyViewer is running. Do you want to force quit – I …

1. Issue 1- I turn on the physical machine (laptop), when I turn it on AnyView automatically starts, (at this moment I can connect my android to the physical machine and I don’t have any problems)2- Once inside, when initializing the virtual machine from the physical machine, (in no case do I start the virtual …

1. Issue The user had the Enterprise Edition before but it expired. Now he wants to buy Pro, but after logging into his account, he finds that it is now Free (Yearly) and cannot be upgraded. Can you help him change to the Free Edition? 2. Cause Anyviewer’s order system has problems in determining the …

1. Issue When the DPI scale in Windows was set higher (125), AnyViewer could not display the computer list correctly. 2. Cause One of the reasons for this problem is the loss of the qt.conf file. Normally, this file is located in the installation directory. See the figure below: 2. Solution Reinstall AnyViewer to solve …